Privacy Policy

Your Privacy Matters to Us

Team Falcons ("Team Falcons", "the Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us through any of our official channels.

Data Protection

We are fully committed to complying with the General Data Protection Regulation (GDPR) and Saudi Arabia's Personal Data Protection Law (SPDPL), implementing robust data protection measures to keep your information secure.

Scope of This Privacy Policy

This policy applies to all personal information collected through the following channels:

• Our official website (teamfalcons.sa).
• Mobile applications owned by Team Falcons.
• Our official accounts on social media platforms.
• Communications with us via email or any other digital means.
• Your participation in events or tournaments organized by us.
• Your interactions with our customer support teams.

Information We Collect

We may collect personal information that you voluntarily provide when using our services or interacting with us. This may include, but is not limited to:

• When Creating an Account: Full name, Email address, Username, Password
• When Contacting Us: Name, Email address, Phone number (if provided), Message or inquiry content
• When Subscribing to Our Newsletter: Email address, Content preferences or interests
• When Participating in Events or Tournaments: Full name, Contact information (email, phone number), Game or team preferences
• When Applying for Jobs: Resume/CV, Contact information, Educational and professional background, Any other relevant professional details
• When Purchasing Products: Billing and shipping address, Payment details (e.g., card information or other digital payment methods)

Information Collected Automatically

When you visit our website or use our apps, we automatically collect certain technical data to improve your experience and evaluate our services' performance. This includes:

• IP address and approximate geolocation
• Browser type and version
• Operating system
• Device information (e.g., type, model, unique identifiers)
• Pages visited and time spent on each page
• Referring source (page or link from which the user came)
• Browsing patterns, including clicks and navigation behavior

This data is collected using technologies like cookies and analytics tools to help us enhance service quality and personalize content.

Information from Third Parties

We may receive personal data from external sources when you use certain services or interact with our partners, including:

• Social media platforms: When you interact with our content using "Log in with," "Like," "Share," or by commenting on our official accounts.
• Gaming platforms and services: When linking your accounts or participating in external gaming activities.
• Event partners and sponsors: When joining tournaments or events we co-organize.
• Marketing and analytics service providers: Such as ad platforms or analytics tools that provide insights into your usage and preferences.

This data is used in accordance with this policy and only for authorized purposes, compliant with applicable laws and regulations.

How We Use Your Information

Your personal data may be used for the following purposes:

• Service Delivery: To provide access to your account, deliver requested content, and offer customer and technical support.
• Communication: To respond to inquiries, send service updates, newsletters, and alerts.
• Event Management: To organize tournaments and events, manage registrations, and provide related updates.
• Personalization: To deliver a customized experience based on your preferences (e.g., content, language, notifications).
• Marketing: To send promotional offers and materials—with your prior consent, where legally required.
• Analytics and Service Improvement: To analyze user behavior and understand how our services are used to enhance performance and user experience.

Legal Basis for Processing (GDPR & SPDPL)

We rely on the following legal grounds to collect and process your personal data:

• Consent: When you opt in to receive marketing messages or use optional features.
• Contract Performance: To provide services you request, such as account creation or event participation.
• Legitimate Interests: To improve the website, conduct analytics, detect fraud, and prevent misuse.
• Legal Obligation: Where required to comply with legal or regulatory duties.

Information Sharing and Disclosure

We may share your data with third parties in the following cases:

• Service Providers: Hosting and cloud storage providers, Email marketing platforms, Analytics and tracking services, Payment gateways and transaction processors, Customer support tools
• Business Partners: Co-event organizers, Sponsors, Gaming platforms and partners, Marketing and advertising partners

All third parties are subject to strict contractual obligations to maintain the confidentiality and security of your data.

Data Storage and Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Your data is stored on secure servers with appropriate technical and organizational safeguards to prevent unauthorized access, misuse, or disclosure.

Your Rights

We respect your data rights under applicable laws, which include:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your data under lawful conditions.
• Right to Restrict Processing: Limit how your data is used in certain situations.
• Right to Data Portability: Obtain your data in a structured, machine-readable format.
• Right to Object: Object to data processing for marketing or based on your legitimate interests.

To exercise any of these rights, please contact us using the details in the Contact Us section below.

Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction, including:

• Data encryption during transmission and storage
• Strong authentication and authorization systems
• Ongoing monitoring of suspicious activities
• Regular staff training on data security best practices
• Frequent system updates to address vulnerabilities

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children under this age.
If we discover that we have unintentionally collected such information, we will promptly delete it.
If you are a parent or legal guardian and believe your child has submitted personal data, please contact us so we can take appropriate action.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws, using appropriate safeguards such as standard contractual clauses or other internationally recognized data protection mechanisms.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations.
When we make significant changes, we will:

• Post the updated version on our website
• Update the "Last Updated" date at the top of the page
• Notify you via email or a prominent site notice if the changes are substantial

We encourage you to review this policy regularly to stay informed about how we manage and protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We aim to respond to your inquiry within 30 days of receiving your request.